Subject: Fwd: 18094877 - Broker US - Kelly Clarkson - 15/03/2019 - Ticketmaster tickets no transferred
From: Ashwinee Latchayya <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Cc: Shelsea Zaida Generoso <[email-masked]>
Date: Tue, 2 Apr 2019 00:18:44 -0700 (MST)

Hi Sankarshan, 

Should Khalid not be taking ownership here ? 

If so, please ask him to do so. 

Kind Regards, 
Ash 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 2 April, 2019 10:45:30 
Subject: Fwd: 18094877 - Broker US - Kelly Clarkson - 15/03/2019 - Ticketmaster tickets no transferred 

HI Ash, 

Forwarding you the chain for this TID 

Regards 
Sankarshan Rajan 

From: "india inbox" <[email-masked]> 
To: "CS.NewYork" <[email-masked]> 
Cc: "Khalid Asad" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "india inbox" <[email-masked]> 
Sent: Sunday, 17 March, 2019 19:41:56 
Subject: RE: 18094877 - Broker US - Kelly Clarkson - 15/03/2019 - Ticketmaster tickets no transferred 

Hi All, 

Can we check that the seller has transferred to the correct account and ask for proof ? 

Thanks, 

Meghan 

From: Sankarshan Rajan <[email-masked]> 
Sent: Sunday, March 17, 2019 2:02 PM 
To: India Inbox <[email-masked]> 
Cc: Khalid Asad <[email-masked]> 
Subject: TID: 18094877 - Broker US - Kelly Clarkson - 15/03/2019 - Ticketmaster tickets no transferred 

Hi There, 

In reference to the TID: 18094877, The buyer is claiming they never received the tickets on their ticketmaster account. 
The buyer was provided link to accept the tickets but when using the link they get an error informing "oops tickets already transferred to a different account". 

Can we please ask CSNY to contact Broker US and check the proof of transfer to investigate whether the buyer is eligible for a refund. 

Thank you and Regards 

Sankarshan Rajan 

From: "Khalid Asad" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 17 March, 2019 18:17:32 
Subject: TID: 18094877 - Broker US - Kelly Clarkson - 15/03/2019 - Ticketmaster tickets no transferred 

Hi Sankarshan, 

With regards to the mentioned TID ( 18094877 ), the tickets were transferred to ticketmaster shows "This ticket transfer has already been accepted by another email address" on this email [ mailto:[email-masked] | [email-masked] ] . Seller again sent a link which is not working. Now event is over and buyer has emailed us the scan copy of new tickets purchased from the venue. She wants refund. 

The case was already flagged to FS then to Brian and SS. 

Please check and revert. 

Regards 

Khalid