Subject: 21030689 -- Fan seller -- 30/03/2019 -- Dubai World Cup 2019 -- Buyer's refund investigation
From: Ashwinee Latchayya <[email-masked]>
To: Charanjit Singh <[email-masked]>
Cc: Christian <[email-masked]>, Sankarshan Rajan <[email-masked]>, Ekta VGG <[email-masked]>
Date: Mon, 1 Apr 2019 21:45:08 -0700 (MST)

Hi Charanjit, 

The above mentioned TID was flagged to you. 

Do you have any update here ? 

@Ekta / Sankarshan - putting you in copy as I see EKta has the case now. 

Kind Regards, 
Ash 

From: "Christian" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 31 March, 2019 22:14:35 
Subject: 21030689 -- Fan seller -- 30/03/2019 -- Dubai World Cup 2019 -- Buyer's refund investigation 

Hi Ash, 

This is regarding the TDI : 21030689; The buyer was RAG and we already escalated the case to the payment team. 

The seller disagree with it and emailed us the proof of purchase also the seller stated the that he contacted buyer himself and buyer said the tix was a genuine however he was not happy for the section (Price paid) that's the reason he have contacted Viagogo. 

Can you please investigate the case 

Kind Regards, 
Christian Sitele