Subject: Fwd: 21107676 - Fan seller - Sandy & Junior - 14/09/2019 - Seller fulfilment
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Mon, 1 Apr 2019 09:55:38 -0700 (MST)

Hi, 

With reference to the above TID ; the seller had two sales with the following LID - 

Both were cancelled under the BR Law. However we're unsure how those listing got reactivated and got sold again. 

The seller has now contacted us informing they don't have the tickets. He was told the sale was cancelled and he could relist but he decided to sell them elsewhere. 

Could this be a tech issue ? Can this be looked into please. 

Kind Regards, 
Ashwinee 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 1 April, 2019 13:59:34 
Subject: 21107676 - Fan seller - Sandy & Junior - 14/09/2019 - Seller fulfilment 

Hi Ashwinee, 

In reference to the above TID. This Fan Seller had two sales, TID's 21106969 / 21107008 from LID's 378367215 / 378366570. 
Both the sales were cancelled as requested by the BR buyer's and the Seller was advised to relist as per the the blurb " Brazilian cancelation - your sale has been cancelled / 01 - Seller - We cancelled your Order-Brazil 7 days rights". 

It looks like the system has automatically reactivated the same listings ID without the seller's confirmation and the tickets sold again. However, the seller contacted us informing that she no longer has the tickets as the previous sale was cancelled and she found buyer outside the platform and she is now liable to charges as she cannot fulfil. 

The seller has sent us an email saying that she was advised to relist and she did not relist the tickets however the listings were activated automatically. 
Can you please review this with the relevant department to see whether the charges can be voided as the seller seems to be right. 

Please check the attachments as proof of the same listings ID's and amount of tickets. 

Regards, 
Edivaldo