Subject: Fwd: TID 18094877 / Broker US - Kelly Clarkson 15/03/2019 19:00 - Refund Issue
From: Ashwinee Latchayya <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Cc: Shelsea Zaida Generoso <[email-masked]>
Date: Mon, 1 Apr 2019 09:50:27 -0700 (MST)

Hi Sankarshan, 

This case might have been flagged to you by Khalid. 

Can you check if there's any update here please. 

Kind Regards, 
Ash 

From: "Shelsea Zaida Generoso" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 1 April, 2019 13:22:30 
Subject: TID 18094877 / Broker US - Kelly Clarkson 15/03/2019 19:00 - Refund Issue 

Hi Ash, 

with reference to TID 18094877, the buyer did not receive the tickets, submitted wrong tickets proof, bought new tickets at the box office and he is chasing a refund for the first order. 
I have flagged the issue to TL on 25/03/2019 and still awaiting confirmation. 
Can you provide me further information and instruction regarding the request of refund by the buyer? 

Shelsea Generoso.