Subject: 20837078 - Fan Seller - Milan vs Udinese - 02/04/2019 19:00 - email issue
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Valentina Bonente <[email-masked]>
Date: Mon, 1 Apr 2019 08:07:45 -0700 (MST)

Hi Brian, 

With reference to the above TID ; the buyer is chasing ticket and has contacted us from a case ID : 15924544. 

The tickets have been uploaded and the buyer is unable to download those tickets and the agent is getting the error deleting the new email address due to the 'violation error'. 

As the event is tomorrow, could we possibly send the tickets to the buyer through customer mail please. 

Buyer's name: Domenico Muscarella 
Buyer's email address: [email-masked] 

Kind Regards, 
Ash 

From: "Valentina Bonente" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Sent: Monday, 1 April, 2019 15:51:59 
Subject: 20837078 - Fan Seller - Milan vs Udinese - 02/04/2019 19:00 - email issue 

Hi Mike, 

This Buyer emailed from CASE ID 15924544 chasing tickets. Seller already uploaded tickets but email [email-masked] is wrong. The correct one is [email-masked] 

We have filled EEC sheet, we have been trying to phone B many times, he has never replied. 

We have tried to delete this but we are unable to do it : "Error! 
Confirm Delete - Violation of UNIQUE KEY constraint 'IX_Login_Email'. Cannot insert duplicate key in object 'dbo.Login'. The duplicate key value is ([email-masked]). [Procedure: CSR.DeleteUserPermanent, Line: 67, SystemUser: VIAGOGORS\Viagogo.Services , Application: INT2_tools.viagogo.prod_CSL, ErrorID: 2627]" 

Can you please check this. Maybe we can ask to send the tickets directly to his email address [email-masked] 

Thanks 
Valentina