Subject: Fwd: TID-20633279 / Broker US -The Chainsmokers & Alesso - Ultra Music Festival 2019 - 3 Day / Shipment Charge
From: Ashwinee Latchayya <[email-masked]>
To: Worchuirin <[email-masked]>
Date: Mon, 1 Apr 2019 07:24:09 -0700 (MST)

Hi Mike, 

PFB. 

Kind Regards, 
Ash 

From: "Shelsea Zaida Generoso" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 1 April, 2019 19:28:41 
Subject: TID-20633279 / Broker US -The Chainsmokers & Alesso - Ultra Music Festival 2019 - 3 Day / Shipment Charge 

Hi Ash, 

with reference to TID 20633279, the buyer is questioning the shipment amount refund. He claims he paid HKD $300 per order , therefore the two postage he has spent $600. the Refund amount Viagogo provided him was of the amount HKD $195 each for order ID 20633279 and order ID20680304. He is unable to upload the link as it is not working, but agent Lin has once confirmed that the proof of receipt was received. 

Can you provide me further information and instruction regarding the this issue? 

Regards, 

Shelsea Generoso.