Subject: 20869838 - Broker BR - BTS - 26/05/2019 - Record success / inform SS team
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Mon, 1 Apr 2019 07:09:02 -0700 (MST)

Hi Meghan, 

The buyer has decided to keep the incorrect tickets instead of receiving the ones purchased. 

The wrong ticket procedure was followed here and the previous agent emailed the seller the 05.0 blurb. 

If deem necessary, can SS team now contact the seller and inform him that the buyer has accepted to keep the ticket with a partial refund. 

Kind Regards, 
Ashwinee 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 1 April, 2019 19:13:44 
Subject: 20869838 - Broker BR - BTS - 26/05/2019 - Record success / inform SS team 

Hi Ashwinee, 

In reference to the above TID. The buyer of this transaction received incorrect tickets from the Broker BR and had initially opted for receiving the correct tickets. 

The buyer contact us now few days after the decision asking to keep the tickets with partial refund. 

I have already escalated this to payments team, but the Broker needs to be informed of the same and success needs to be recorded. 
Can you please forward this to the relevant department? 

Regards, 
Edivaldo