Subject: 20218605 - Broker ES - FC Barcelona vs Getafe - 12/05/2019 - DP change Request
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Mon, 1 Apr 2019 06:49:54 -0700 (MST)

Hi Meghan, 

With reference to the above TID ; the buyer has emailed us informing he wants paper tickets and not E-tickets. 

We are very much aware that the seller can't decided to just receive a different ticket type after the purchase, however, agent Ariel Chen has flagged to SS team to check if Print & Post ticket can be arranged. 

If deem necessary, can you check if there's any update here or should we simply push back. 

Kind Regards, 
Ash 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 31 March, 2019 13:49:46 
Subject: 20218605 - Broker ES - FC Barcelona vs Getafe - 12/05/2019 - Flagged to SS team 

Hi Ash, 

In reference to the above TID. The buyer of this transaction asked to change the DP from Etix to Ptix and the agent who handled the case flagged to check with SS team. 
The follow up in now overdue and the case opened for me. 

Can you please advise here or check with the agent Ariel Chen why the case was flagged when change of DP is only made when requested by the seller. 

Regards, 
Edivaldo