From: Ashwinee Latchayya <[email-masked]>
To: Yash Gupta <[email-masked]>
Date: Mon, 1 Apr 2019 05:11:45 -0700 (MST)

According to our terms and condition, should the buyer not return the tickets in time for you to receive your refund, we will pay you instead. We can confirm you haven't been charged but we have paid you the face value of the ticket. 

As informed earlier, in line with our privacy policies we cannot divulge personal information about any of our customers, regardless of the reason. 

If you have an order you would like assistance with, please email us by using the contact us link below and a member of staff will review your case.