Subject: Fwd: 20003947 - ticketevolution - 2019 Miami Open Tennis, Session 22, Men's Semifinals - 29/03/2019 - rag or not rag?
From: Ashwinee Latchayya <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Mon, 1 Apr 2019 00:52:18 -0700 (MST)

Hi Val, 

Please flag to your TL. 

Kind Regards, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 31 March, 2019 09:43:22 
Subject: Re: 20003947 - ticketevolution - 2019 Miami Open Tennis, Session 22, Men's Semifinals - 29/03/2019 - rag or not rag? 

Respected Ma'am, 

Please check this. 

Thanking you in advance for your help. 

Kind Regards, 
Valeria. 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, March 30, 2019 9:22:43 AM 
Subject: 20003947 - ticketevolution - 2019 Miami Open Tennis, Session 22, Men's Semifinals - 29/03/2019 - rag or not rag? 

Respected Ma'am, 

The buyer of this case came to us thru email claiming she could not access to the venue as they did not recognise the type of tickets buyer was showing. 
I investigated a bit as the tickets say "Grounds Pass", and found out this type of pass needs to be held with a normal tickets as it is a sort of upgrade which allows you access to all the fields of the venue. 

I can see also the buyer saw nothing while purchasing and this event does not specify it is a pass only like some other events specify for example "with / without camping". However, in the section, the seller wrote "GP" which means grounds pass, but again, buyer saw nothing while buying. 

Is this RAG? is this wrong tix? is this seller's fault? is this EDM? 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.