Subject: Re: 20407270 - Broker UK - Drake - 28/03/2019 18:30 - RAG
From: Ashwinee Latchayya <[email-masked]>
To: Tanu Tomar <[email-masked]>
Date: Mon, 1 Apr 2019 00:03:35 -0700 (MST)

Hi Tanu, 

Please look into this. 

Kind Regards, 
Ash 

From: "Maria Alemany" <[email-masked]> 
To: "India Inbox" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Tanu Tomar" <[email-masked]> 
Sent: Saturday, 30 March, 2019 21:14:27 
Subject: RE: 20407270 - Broker UK - Drake - 28/03/2019 18:30 - RAG 

Thanks Stephen, 

Yes please follow the procedure as normal – If ticket section is 1 or 17 please escalate as event restrictions 

Thanks, 

Maria 

From: India Inbox 
Sent: 30 March 2019 12:04 
To: Maria Alemany <[email-masked]> 
Cc: Ashwinee Latchayya <[email-masked]>; Tanu Tomar <[email-masked]> 
Subject: Fw: 20407270 - Broker UK - Drake - 28/03/2019 18:30 - RAG 

Hi Maria, 

The bueyr here has been RAG. Forwarding to you as per Denis's work item. Can we action as normal? 

Thanks 

Stephen 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday 29 March 2019 10:04 
To: India Inbox 
Cc: Tanu Tomar 
Subject: TID: 20407270 - Broker UK - Drake - 28/03/2019 18:30 - RAG 

Hi, 

WIth reference to the above TID ; LoA was provided to the buyer and there's a note stating if the buyer reports a RAG, we need to contact TL Maria on the Seller Support side. 

The buyer called us claiming to have been refused entry and had to purchase new ticket. 

Can we inform TL Maria from SS team please. 

Kind Regards, 

Ashwinee 

From: "Tanu Tomar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 29 March, 2019 14:17:49 
Subject: TID: 20407270 - Broker UK - Drake- 28/03/2019 18:30 -Buyer - There was an issue with my tickets at the venue 

Hi, 

With reference to TID, Buyer called and informed that she was denied access in the event, tickets were declared invalid by organisers. She had to purchase new tickets. 

Can you please check with TL Maria as there is note from Denis.Majkic to forward to "TL Maria if buyer report Rag issue". 

Regards 
Tanu Tomar