Subject: Re: 19928140 -Ticket Network - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 - Buyer received Session 6 tix
From: melisa nunez <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Sun, 31 Mar 2019 00:25:14 -0700 (MST)

Hi Ashwinee 

I escalated this case before but is necessary to confirm the fault of wrong tickets as note I got from from case history. 

Look forward to your comments 

Kind regards 
Melisa Nunez 

From: "India Inbox" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "melisa nunez" <[email-masked]> 
Sent: Saturday, March 30, 2019 11:13:39 PM 
Subject: Re: 19928140 -Ticket Network - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 - Buyer received Session 6 tix 

Yes, please follow rag process here. 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Friday 29 March 2019 13:33:15 
To: India Inbox 
Cc: melisa nunez 
Subject: 19928140 -Ticket Network - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 - Buyer received Session 6 tix 
Hi, 

WIth reference to the above TID ; the buyer purchased tickets for 22/03 and received tickets for 21/03. 

This was flagged to CSNY by Breda on 22/03 and we have received no update yet. 

The event is now over and the buyer used the tickets (which were wrong) and went to the event as intended on 22/03. 

The buyer claims to have been ragged. Can we get a confirmation whether we can escalate for the buyer to be refunded & seller not paid & not charged/charged. 

Kind Regards, 
Ashwinee 

From: "melisa nunez" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 29 March, 2019 13:48:59 
Subject: Fwd: 19928140 - Power Seller Ticket Network - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 - Buyer received Session 6 tix 

Hi Ashwinee 

Could you please help me with resolution for this case? 

Still not clear if was EDM error or wrong ticket and buyer was RAG 

Look forward to your comments 
Thank you! 

Kind regards 
Melisa Nunez 

From: "India Inbox" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]>, "CS.NewYork" <[email-masked]> 
Cc: "melisa nunez" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Sent: Friday, March 22, 2019 9:32:23 PM 
Subject: Re: 19928140 - Power Seller Ticket Network - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 - Buyer received Session 6 tix 

[ mailto:[email-masked] | @CS.NewYork ] 

HI all 

Can this please be looked into? Issues are arising with this event for us 

Kind regards 

Breda 

From: Rosette Modiri <[email-masked]> 
Sent: Friday 22 March 2019 15:57:14 
To: India Inbox 
Cc: melisa nunez 
Subject: Fwd: 19928140 - Power Seller Ticket Network - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 - Buyer received Session 6 tix 
Hi, 

The buyer of this order had purchased the tickets for 2019 Miami Open Tennis - Session 8 - Second Round however received the tickets for session 6 which was on 21/02/2019 and the buyer has not attended the event yesterday as they purchased tickets for Session 8 which is today (22/03/2019). 

Could you please contact CS.NY for further instructions as we had a similar case where it was decided to offer 50% partial refund to buyer due to EDM error. 

Kind Regards, 
Rosette 

From: "melisa nunez" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 22 March, 2019 21:01:52 
Subject: H - Power Seller Ticket Network - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 - Buyer received Session 6 tix 

Hi Rose 

With reference to TID: 19928140, Buyer purchased session 8 but received tix for session 6 event which was on the 21st 

Could please review the case and confirm if we have to move to Pending Sub since seems to be a EDM error 

Thank you for your cooperation. 

Kind Regards 
Melisa