Subject: Fwd: 20420484 - Broker ES - Real Madrid vs SD Huesca - 31/03/2019 - email change
From: Ashwinee Latchayya <[email-masked]>
To: Worchuirin <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Sat, 30 Mar 2019 04:03:14 -0700 (MST)

Hi Mike, 

Can this be assigned to an ES agent to check if the buyer has been able to reset the password, if not can you flag again. 

@valeria - those are -ticket url which we cannot send via cmail. 

Kind Regards, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 30 March, 2019 16:04:46 
Subject: Re: 20420484 - Broker ES - Real Madrid vs SD Huesca - 31/03/2019 - email change 

Respected Ma'am, 

He reset the password and it did not work. 
Can you ask any other ES agent to call him in 1h to check if he got my reset password email and if he able to do so? 

1- Once he manages to gain access this should be sent: 

1- Abra la aplicación wallet pass y minimízela 
(si tiene un iphone ya viene instalada, sino la puede descargar del Google Play para Android) 
2- Abra viagogo a través de google, NO a través de la aplicación de viagogo 
3- Inicie sesión 
4- Vaya a “mis compras” y encuentre este pedido. 
5- Haga clic en "ver instrucciones de descarga" 
6- Se abrirá una ventana y debajo del enlace para descargar se le dará un enlace con el nombre entrada1 o 2 o 3, etc. 
7- Haga clic en él, una pequeña ventana le preguntará "¿desea descargar este archivo?", Luego haga clic en Sí / aceptar 
8- Espere un poco y repita si se compraron más entradas con el otro enlace 
9- Una vez hecho esto, vuelva a la aplicación de wallet y el/ los boletos estarán allí. 

2- if cant gain access then flag to send tix thru CM as they are URLs 

His phone and email are: 
- 00340659833298 
- [email-masked] 

Thanking you in advance for your help. 

Kind Regards, 
Valeria. 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Sent: Saturday, March 30, 2019 3:42:46 PM 
Subject: Re: 20420484 - Broker ES - Real Madrid vs SD Huesca - 31/03/2019 - email change 

Hi Val, 

This is now done. 

Kind Regards, 
Ash 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Sent: Saturday, 30 March, 2019 14:36:25 
Subject: Re: 20420484 - Broker ES - Real Madrid vs SD Huesca - 31/03/2019 - email change 

Hi Val, 

This has been flagged. 

Kind Regards, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 30 March, 2019 14:00:58 
Subject: 20420484 - Broker ES - Real Madrid vs SD Huesca - 31/03/2019 - email change 

Respected Ma'am, 

Please expedite the line 1864 of email entry check google sheet. Event is in 1 day 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.