Subject: 20985346 - Broker FR - Hozier - 13/09/2019 - Wrong Section
From: Ashwinee Latchayya <[email-masked]>
To: Egglisten Samuel <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>
Date: Fri, 29 Mar 2019 21:01:42 -0700 (MST)

Hi, 

For Olympia Paris you can use Ticketmaster FR to check the seat location. 
Link - [ https://www.ticketmaster.fr/en/manifestation/hozier-ticket/idmanif/457287# | https://www.ticketmaster.fr/en/manifestation/hozier-ticket/idmanif/457287# ] 

I can confirm the tickets are correct. The buyer purchased 'Carré Or = golden circle' and received Carré Or. 
Carré Or is written on the ticket next to the ticket price. 

As you haven't attached a screenshot of the E-tix, I had to pull the case to check. Please open the case manually and inform the buyer of the investigation outcome. 

In future, it's a good idea to take a screenshot of the E-ticket as it helps the TL when investigating. 

Kind Regards, 
Ashwinee 

From: "Egglisten Samuel" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 28 March, 2019 11:25:04 
Subject: 20985346 - Broker FR - Hozier - 13/09/2019 - Wrong Section 

Hey Ashwinee, 

The buyer is claiming that he received wrong tickets. The section of the tickets that he originally purchased was for Golden Circle but he received Mezzanine. As per the records and investigation done there is no section named as a golden circle in this venue. 

Please do check and verify the details. 

Thank you for your consideration, 

Kind Regards, 
Egglisten