Subject: 20904809 - Broker DE - Classionata Solothurn Musikfestival 2019 - Sinfoniekonzert 'Aus der Neuen Welt-05/04/2019 - Wrong ticket issue
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Karanjeet Singh <[email-masked]>
Date: Fri, 29 Mar 2019 06:24:08 -0700 (MST)

Hi, 

With reference to the above TID ; the buyer claims to have received incorrect tickets and we requested for proof of tickets received. The buyer informed us that she isn't into computer and doesn't know how to proceed with this. 

The buyer claims that the tickets were sent to our office and agent Jessica provided her with our address. 

Can this be looked into please. 

Kind Regards, 
Ashwinee 

From: "Karanjeet Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 29 March, 2019 14:16:30 
Subject: 20904809-Broker DE-Classionata Solothurn Musikfestival 2019 - Sinfoniekonzert 'Aus der Neuen Welt-05/04/2019-Please check with it 

Hi Ash, 

With reference to TID 20904809 the buyer called earlier to inform that they have received wrong tickets . The buyer was requested a proof so that it could be clear. A follow up was overdue so it came to me so as checked i sent an email to buyer so that she could be reminded of the same, but the buyer did not reply so i called her today and requested the proof again . The buyer claims that she was informed by the previous agent jessica.burbidge to send the tickets to our office at rudicommrez 4 204 in geneva so what the buyer did is she shipped the copy of the tickets to the following address. I requested the buyer to provide us a proof through a link which i will be sending to her . She informed that it is not possible for her to do so as she is not so familiar with computer i asked her to take some help but she refused . In the notes or previous agent it is not stated that she was informed to sent the tickets to our office. So could you please flag it to the relevant team so that this could be looked at? 

Kind Regards, 
Karanjeet