Subject: Reg Flag Dispute
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Viraat <[email-masked]>, Ekta VGG <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Thu, 28 Mar 2019 23:38:30 -0700 (MST)

Hi Brian, 

Ekta received a red flag on the below mentioned TID and I believe she has been unfairly marked down here. 

This was flagged to you on March 22nd and we've received no update since. 

Quality agent Anthony audited the same case yesterday and she received another red flag for exactly the same case with the same comments. 

Can this be looked into with quality please. It's been a week and we're still awaiting a response. 

Kind Regards, 
Ashwinee 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Viraat" <[email-masked]>, "Ekta VGG" <[email-masked]> 
Sent: Friday, 22 March, 2019 18:03:10 
Subject: Reg Flag Dispute 

Hi Brian, 

Can this be reviewed please. 

Request For 	

David Lee 

Request From 	

(TL - Ashwinee) and Brian Sexton 

Details 	

Scorecard ID: 23629 

TID: 20524573 

Agent Name: Ekta Sharma 

Reason for Review request: Incorrectly marked down 

Additional Information: 

Quality agent quoted: 

'' Agent felt the need to reach out to TL regarding this and followed up for days, without resolution before the event took place. '' 

This was flagged and were were awaiting reply as of which reason code to escalate with. I don't think the agent should have been marked down here. 

Kind Regards, 

Ash