Subject: Fwd: EID - 3352651 - Broker ES - Craig David - Ibiza Rocks 2019 Opening Party / 08/07/2019 / Ibiza Rocks Hotel, San Antonio, ES - EDM Error
From: Ashwinee Latchayya <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Wed, 27 Mar 2019 10:04:24 -0700 (MST)

Hi Daniele, 

Please look into this please. 

Kind Regards, 
Ash 

From: "Josephine Tzuwei" <[email-masked]> 
To: "India Inbox" <[email-masked]>, "On-call Data Management" <[email-masked]> 
Cc: "Daniele Castiglioni" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 26 March, 2019 11:59:19 
Subject: RE: EID - 3352651 - Broker ES - Craig David - Ibiza Rocks 2019 Opening Party / 08/07/2019 / Ibiza Rocks Hotel, San Antonio, ES - EDM Error 

Hi Breda, 

Thanks for pointing this out. 

Please escalate this case as EDM error and refund the buyer. 

Best Regards, 

Josephine Kao 

Operation Associate, EDM 

Team Leader: Felix Descamps 

From: India Inbox 
Sent: 22 March 2019 16:34 
To: On-call Data Management <[email-masked]> 
Cc: Daniele Castiglioni <[email-masked]>; Ashwinee Latchayya <[email-masked]> 
Subject: Re: EID - 3352651 - Broker ES - Craig David - Ibiza Rocks 2019 Opening Party / 08/07/2019 / Ibiza Rocks Hotel, San Antonio, ES - EDM Error 

[ mailto:[email-masked] | @On-call Data Management ] 

Can this be looked into please? 

Kind regards 

Breda 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday 22 March 2019 08:13:46 
To: India Inbox 
Cc: Daniele Castiglioni 
Subject: EID - 3352651 - Broker ES - Craig David - Ibiza Rocks 2019 Opening Party / 08/07/2019 / Ibiza Rocks Hotel, San Antonio, ES - EDM Error 

Hi Breda, 

With reference to the above TID ; the buyer contacted us claiming to have received incorrect tickets. 

Upon further investigation, we've found out that the event starts on 9/07 - 24/09. And the opening party is on May 17th. 

On our website the opening party is listed on 08/07. 

Can EDM take a look please. 

Transaction number : 20707260 

Event ID: 3352651 

Event Name: Craig David - Ibiza Rocks 2019 Opening Party 

Event Date: 08/07/2019 12:00 

Geography: Ibiza Rocks Hotel, San Antonio, ES 

Username: Michelle Wakefield 

What needs to be done: Correct the listing on our website 

Link as proof: [ https://protect-eu.mimecast.com/s/o98CC717Efmq9Rxs82oAP?domain=ibizarocks.com | 
https://www.ibizarocks.com/events/?category=all&date=08+Jul+2019&display=placeholder&type=all# ] 

[ https://protect-eu.mimecast.com/s/k0QRC817GfjrxkZh1W4qt?domain=ibizarocks.com | https://www.ibizarocks.com/event/2019/opening-2019/ ] 

[ https://protect-eu.mimecast.com/s/2dlQC917Jfm1POgs39kly?domain=ibizarocks.com | https://www.ibizarocks.com/hotel/events/ts5-craig-david-pool-party/ ] 

Link as proof: [ https://protect-eu.mimecast.com/s/cYDlC0Yyws28lyDFWyRIm?domain=ibizarocks.com | https://www.ibizarocks.com/events/?category=all&date=08+May+2019&display=placeholder&type=all# ] 

Link to viagogo page: [ https://protect-eu.mimecast.com/s/3NfvCgZVRTlknBxtEdm9O?domain=viagogo.com | https://www.viagogo.com/ww/Concert-Tickets/R+B-Urban-Soul/Craig-David-Tickets/E-3352651?qty=0 ] 

Kind Regards, 

Ashwinee 

From: "Daniele Castiglioni" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 20 March, 2019 16:15:00 
Subject: 3352651 - Broker Es - Craig David - Ibiza Rocks 2019 Opening Party / 08/07/2019 / Ibiza Rocks Hotel, San Antonio, ES - Incorrect date of event 

Hi Ash, 

Date event on viagogo is incorrect: 

• Transaction number : 20707260 

• Event ID: 3352651 

• Event Name: Craig David - Ibiza Rocks 2019 Opening Party 

• Event Date: 08/07/2019 12:00 

• Geography: Ibiza Rocks Hotel, San Antonio, ES 

• Username: Michelle Wakefield 

• What needs to be done: on official site of Ibiza Rocks 2019, there is no event on 8th July listed as Ibiza Rocks 2019 Opening Party. The event schedule on 8th of July is Pool Party Residency. 

there is a CRAIG DAVID - IBIZA ROCKS 2109 OPENING PARTY EVENT on 17th May 2019 or a CRAIG DAVID’S TS5 OPENING POOL PARTY on 9th July 

• Link as proof: [ https://protect-eu.mimecast.com/s/o98CC717Efmq9Rxs82oAP?domain=ibizarocks.com | https://www.ibizarocks.com/events/?category=all&date=08+Jul+2019&display=placeholder&type=all# ] 

Link as proof: [ https://protect-eu.mimecast.com/s/cYDlC0Yyws28lyDFWyRIm?domain=ibizarocks.com | https://www.ibizarocks.com/events/?category=all&date=08+May+2019&display=placeholder&type=all# ] 

• Link to viagogo page: [ https://protect-eu.mimecast.com/s/3NfvCgZVRTlknBxtEdm9O?domain=viagogo.com | https://www.viagogo.com/ww/Concert-Tickets/R+B-Urban-Soul/Craig-David-Tickets/E-3352651?qty=0 ] 

Can you please forward this to the EDM team? 

Best Regards, 

Daniele Castiglioni