Subject: Fwd: 20431290 Fan seller Odette 29/03/2019 cannot close the case
From: Ashwinee Latchayya <[email-masked]>
To: Abhishek Mittal <[email-masked]>
Date: Wed, 27 Mar 2019 07:54:25 -0700 (MST)

Hi Abhishek, 

See below to see how we flag an email to TLs. We don't need the cian on email. We can see your cian on the case history. 
Nonetheless, I've flagged this case to get it closed. 

You can use the sample below: 

Hi Team Leader's name 

With reference to TID: 1234567, The issue of the Buyer/ seller and what has he / she requested. 

What do you want the team leader to do. 

Thank you for your consideration/ Thank you for your patience and cooperation. 

Kind Regards , 
Ash 

From: "Abhishek Mittal" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 27 March, 2019 13:29:38 
Subject: 20431290 Fan seller Odette 29/03/2019 cannot close the case 

C-Buyer emailed refusing to keep the wrong ticket 

I: Check case history , time to event:2 day(s), 2 hours away , ts: 20431290 , Dp-E ticket state-Pending Requirment for payment 

seller uploaded incorrect tix 27/03 instead 29/03. and wanted us to inform buyer but buyer refused to keep tickets state-pending requirment for payment ; offer made to the buyer - buyer refused 

A:Email sent to seller that the buyer is not accepting the tickets you offered as they were wrong tickets with the wrong Date 

Stopped seller payment 

Move to pending sub 

N:Follow up because i am unable to wrap up due to the TS