Subject: : 20940385; Fan Seller; Fortuna Düsseldorf 1895 e.V. vs Borussia Mönchengladbach; 30/03/2019 15:30; buyer asking about their subbed order
From: Ashwinee Latchayya <[email-masked]>
To: Keshav Khurana <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>, Harpriya Walia <[email-masked]>
Date: Wed, 27 Mar 2019 07:43:56 -0700 (MST)

Hi Keshav, 

Please take ownership of this case. 

Kind Regards, 
Ash 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Harpriya Walia" <[email-masked]> 
Sent: Wednesday, 27 March, 2019 13:33:43 
Subject: Fwd: 20940385; Fan Seller; Fortuna Düsseldorf 1895 e.V. vs Borussia Mönchengladbach; 30/03/2019 15:30; buyer asking about their subbed order 

Hi Ash, 

Can you please assign this to a DE calling agent to explain the buyer about the tickets they have got after the order got subbed. 

Kind Regards 
Sankarshan Rajan 

From: "Harpriya Walia" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, 27 March, 2019 12:45:28 
Subject: 20940385; Fan Seller; Fortuna Düsseldorf 1895 e.V. vs Borussia Mönchengladbach; 30/03/2019 15:30; buyer asking about their subbed order 

Hi Sankarshan, 

With reference to this TID, the order was substituted from 20716826- the fan seller missed the MSBD; the Buyer was not informed that we will sub the order, like for lik, hence the Buyer believes that we have changed their order without informing them. 

Can you please assign this to a calling DE agent? 

Regards, 
Harpriya