Subject: Fwd: 19446032 ; Fan Seller ; Damso ; 14/12/2018 20:00 ; rag
From: Ashwinee Latchayya <[email-masked]>
To: Mansi Chhabra <[email-masked]>
Cc: Daniel Lupini Ndala <[email-masked]>
Date: Wed, 27 Mar 2019 07:43:05 -0700 (MST)

Hi Mansi, 

Daniel can escalate to refund the buyer. 

Kind Reagrds 
Ash 

From: "Darren OToole" <[email-masked]> 
To: "India Inbox" <[email-masked]> 
Cc: "sidje" <[email-masked]>, "Brian Sexton" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 27 March, 2019 14:33:21 
Subject: RE: 19446032 ; Fan Seller ; Damso ; 14/12/2018 20:00 ; rag 

Refund approved as per my WI 

From: India Inbox 
Sent: 27 March 2019 05:04 
To: Darren OToole <[email-masked]> 
Cc: sidje <[email-masked]>; Brian Sexton <[email-masked]>; Ashwinee Latchayya <[email-masked]> 
Subject: Re: 19446032 ; Fan Seller ; Damso ; 14/12/2018 20:00 ; rag 

[ mailto:[email-masked] | @Darren OToole ] 

Hi Darren 

Can we escalate here? You left a note on the case 

Kind regards 

Breda 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday 26 March 2019 16:58:40 
To: India Inbox 
Cc: sidje 
Subject: 19446032 ; Fan Seller ; Damso ; 14/12/2018 20:00 ; rag 

Hi Breda, 

With reference to the above TID ; the buyer claimed to be RAG 100 days after the event. 

Emmanuel Kangudia flagged this to his TL. Can we check for any update here. 

Also there's a case note from Darren OToole stating ''full refund approved as only 1 of 2 tickets worked''. 

Would you approve for us to escalate here. 

Kind Regards, 

Ashwinee 

From: "sidje" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 26 March, 2019 19:38:49 
Subject: 19446032 ; Fan Seller ; Damso ; 14/12/2018 20:00 ; rag 

Hi Ash, 

Buyer called chasing refund as stating he got rag. This a rag case where buyer reported rag 100 days after the event and informed he does not have proof. Buyer informed one out of the two tix did not work. The case has been escalated to TL to advise if buyer is entitled or not to a refund. There is a system note from Darren.Otoole stating " full refund approved as only 1 of 2 tickets worked" but still the previous agent kept the case in follow up instead of escalating to payment. 

Can you please advise if buyer is entitled of refund or not? 

Regard, 

Sidje