Subject: Fwd: 20648766 ; FAN SELLER ; Gamescom 2019 - Saturday - Day tickets ; 24/08/2019 09:00 ; Chargeback
From: Ashwinee Latchayya <[email-masked]>
To: sidje <[email-masked]>
Date: Wed, 27 Mar 2019 07:42:09 -0700 (MST)

Hi Sidje, 

CB has been accepted as a refund. No action needed from your side. 

Kind Regards, 
Ash 

From: "sidje" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 27 March, 2019 13:20:40 
Subject: 20648766 ; FAN SELLER ; Gamescom 2019 - Saturday - Day tickets ; 24/08/2019 09:00 ; Chargeback 

Hi Ash, 

Seller emailed stating he did not personalise his tix. Actually buyer initiated Cb and seller has been emailed to confirm whether or not tix have been personalised. There is a system note stating "asked seller to confirm if they have personalized their tickets before taken action on chargeback". 

Can you please forward seller reply to CB team and advise? 

Regards, 
Sidje