Subject: Re: AT - TID 18865221 - Rammstein - 3256494 - 22/08/2019 - Vienna - power Seller AT [email-masked] - To escalate to ECC
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Meghan Flanagan <[email-masked]>, ECC <[email-masked]>, Aaron Young <[email-masked]>
Date: Tue, 26 Mar 2019 06:04:37 -0700 (MST)

Hi Brian, 

This case was flagged to me to close the case and not contact ECC. 

According to the history :- 
26/02 - Last email from the buyer was 
27/02 - case opened for Garima & this was flagged to ECC by Mansi 
05/03 - Aaron replied to the buyer's email dated (26/02) and set a follow up 
06/03 (14:06 pm) - The follow up was overdued 
06/03 (16:22) - opened up from Keshav's CSL 
06/03 - Flagged to me to close the case as there were no recent query and error while closing. PFA 

Aaron's note states : If buyer comes back please let ECC know. 

The buyer didn't come back here ; it was a case of overdued follow up. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Meghan Flanagan" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Cc: "ECC" <[email-masked]>, "Aaron Young" <[email-masked]> 
Sent: Tuesday, 26 March, 2019 17:44:02 
Subject: RE: AT - TID 18865221 - Rammstein - 3256494 - 22/08/2019 - Vienna - power Seller AT [email-masked] - To escalate to ECC 

Hi [ mailto:[email-masked] | 
@Ashwinee Latchayya ] , 

Could you please check this? 

Kind regards, 

Brian 

From: Romania Inbox 
Sent: Tuesday 26 March 2019 16:32 
To: Brian Sexton <[email-masked]> 
Cc: Romania Inbox <[email-masked]>; ECC <[email-masked]>; Aaron Young <[email-masked]> 
Subject: RE: AT - TID 18865221 - Rammstein - 3256494 - 22/08/2019 - Vienna - power Seller AT [email-masked] - To escalate to ECC 

Hey Brian , 

Would you mind flagging the below with Keshavs TL Ashwinee. 

Thanks, 

Meghan 

From: ECC 
Sent: Tuesday, March 26, 2019 10:54 AM 
To: Aaron Young < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Romania Inbox < [ mailto:[email-masked] | [email-masked] ] >; ECC < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: AT - TID 18865221 - Rammstein - 3256494 - 22/08/2019 - Vienna - power Seller AT [ mailto:[email-masked] | [email-masked] ] - To escalate to ECC 

Thanks Aaaron, 

Meghan, can we flag and check the below please: 

    * Agent Zsofia Marton for not informing ECC that he got case and just wrapping up 
    * Agent Keshav Khurana flagged case to their TL as required but the case was not then forwarded to ECC? 

Kindest Regards 

Pam 

From: Aaron Young 
Sent: 26 March 2019 10:12 
To: ECC < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Romania Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: AT - TID 18865221 - Rammstein - 3256494 - 22/08/2019 - Vienna - power Seller AT [ mailto:[email-masked] | [email-masked] ] - To escalate to ECC 

Hi, 

I have just actioned case. 

Flagging agent Zsofia Marton for not informing ECC that got case and just wrapping up 

Can it be looked into that Agent Keshav Khurana flagged case to their TL as required but the case was not then forwarded to ECC. 

Regards, 

Aaron 

From: ECC 
Sent: 26 March 2019 09:45 
To: Aaron Young 
Cc: Romania Inbox 
Subject: FW: AT - TID 18865221 - Rammstein - 3256494 - 22/08/2019 - Vienna - power Seller AT [ mailto:[email-masked] | [email-masked] ] - To escalate to ECC 

Hi Aaron, 

Another Rammstein case. 

I can see from the case history you had this ECC case before, can you have a look please? 

Kindest Regards 

Pam 

From: Romania Inbox 
Sent: 26 March 2019 09:06 
To: ECC < [ mailto:[email-masked] | [email-masked] ] > 
Cc: viagogotl < [ mailto:[email-masked] | [email-masked] ] >; Cecilia Hrihor < [ mailto:[email-masked] | [email-masked] ] >; Stefania Voicu < [ mailto:[email-masked] | [email-masked] ] >; Romania Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: AT - TID 18865221 - Rammstein - 3256494 - 22/08/2019 - Vienna - power Seller AT [ mailto:[email-masked] | [email-masked] ] - To escalate to ECC 

Hi ECC, 

Could I kindly have you take a look at this one and let us know if we can continue to push back or if this needs to be dealt with by ECC. 

Thanks, 

Meghan 

From: Stefania Voicu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 26, 2019 8:59 AM 
To: Romania Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Cc: viagogotl < [ mailto:[email-masked] | [email-masked] ] >; Cecilia Hrihor < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fw: AT - TID 18865221 - Rammstein - 3256494 - 22/08/2019 - Vienna - power Seller AT [ mailto:[email-masked] | [email-masked] ] - To escalate to ECC 

Hello, 

Case was already flagged to ECC but the buyer contacted us again. If you consider, let ECC know that he came back. Thank you 

Kindest regards, 

Stefania Voicu - Team Leader Cluj 

Romania 

From: Cecilia Hrihor < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 26, 2019 10:42 AM 
To: viagogoTL 
Subject: AT - TID 18865221 - Rammstein - 3256494 - 22/08/2019 - Vienna - power Seller AT [ mailto:[email-masked] | [email-masked] ] - To escalate to ECC 

Hello, 

The buyer insists to cancel the order. Case was already escalated to ECC and note was left on the case to escalate again if the buyer contact us. 

Please escalate to ECC. 

Thank you, 

Cecilia