Subject: OLS - Course
From: Ashwinee Latchayya <[email-masked]>
To: Ekta VGG <[email-masked]>, nilarka <[email-masked]>, sidje <[email-masked]>
Cc: Brian Sexton <[email-masked]>, Viraat <[email-masked]>
Date: Mon, 25 Mar 2019 22:35:38 -0700 (MST)

Hi Team, 

Due to a high number of Red flag, this course has been designed in order to help improve understanding and quality. 

The course consists of a presentation followed by a short quiz of ten questions. 

In order to pass, you need to score 100%. 

The course includes the three Guarantee Claim types, RAG, Wrong Tickets and Tickets not Received. You are advised to do each type separately. 

Please see below and complete the course at the assigned day and time. 

	RAG 	Wrong Tickets 	Tickets not Received 
Ekta Sharma 	26/03 - 13.30 – 14.45 	26/03 - 17.30 – 17.45 	27/03 - 13.30 – 14.45 
Nilarka Prasanna Das 	26/03 - 13.30 – 14.45 	26/03 - 17.30 – 17.45 	27/03 - 13.30 – 14.45 
Sidje Anne Ginette Ehua 	26/03 - 13.30 – 14.45 	26/03 - 17.30 – 17.45 	27/03 - 13.30 – 14.45 

Kind Regards, 
Ashwinee