Subject: Re: Red Flag review
From: Ashwinee Latchayya <[email-masked]>
To: Charanjit Singh <[email-masked]>
Cc: Viraat <[email-masked]>
Date: Mon, 25 Mar 2019 21:47:00 -0700 (MST)

Hi Charanjit, 

I have already reviewed this case with him. I received an email from Brian a few days ago. 

Kind Regards, 
Ash 

From: "Charanjit Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Viraat" <[email-masked]> 
Sent: Tuesday, 26 March, 2019 02:10:48 
Subject: Red Flag review 

Hi Ashwinee, 

Can you please review these red flags with Nilarka. 

TID: 19567530 

ERROR TYPE: 

* Agent did not investigate the case correctly - event was not rescheduled, it was happening on both dates, and seller had informed that could provide the correct tickets. 

* Guarantee claim - wrong tickets received process not followed. 

* Agent sent an unrelated reply. 

* Case notes are poor. 

Thanks & Regards, 
Charanjit