Subject: 19564819 / Broker: UK / The World Of Hans Zimmer / 25/03/2019 / - Survey closed
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Mukta Kandiyal <[email-masked]>, Mansi Chhabra <[email-masked]>
Date: Mon, 25 Mar 2019 03:07:25 -0700 (MST)

Hi, 

With reference to the above TID ; Hans Zimmer himself is not performing at the concert, although he acted as the musical director and curator of the show and buyers were sent a survey to fill out. 
The buyer was sent an email in order to complete a survey but the survey is now closed and the buyer is chasing a refund. 

Is there a way for spec Ops to resend this survey or should be just inform the buyer that it's too late. 

Kind Regards, 
Ash 

From: "Mukta Kandiyal" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Mansi Chhabra" <[email-masked]> 
Sent: Monday, 25 March, 2019 15:21:38 
Subject: 19564819/ Power Seller-UK/ The World Of Hans Zimmer/ 25/03/2019 18:30/ 

Hi Ashwinee, 

With reference to TID: 19564819 ,Buyer has emailed many times to report that he was sent the wrong tickets also he had been complaining from long that he doesn't has access to the survey he was asked to fill out. Buyer has provided the proof for the same too. Also it was mentioned in the email sent to the buyer that Hans Zimmer himself is not performing at the concert, although he acted as the musical director and curator of the show. 

Flagging this case to you to take it under urgent consideration as event is just 9 hours away. 

Refards, 
Mukta