Subject: 20971955 -- Fan Seller -- Shlomo Artzi-- 29/03/2019 -- Investigation needed
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Christian <[email-masked]>
Date: Sun, 24 Mar 2019 09:47:06 -0700 (MST)

Hi, 

The above mentioned TID is part of a redirection chain ; Redirection chain started at 20117307 and ended at 20971955. 

Agent Carl escalated to payments without clear cian note as of why this was done. 

Payments left a note for the agent. Can this be forwarded to him please. 

Kind Regards, 
Ashwinee 

From: "Christian" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 24 March, 2019 19:45:35 
Subject: 20971955 -- Fan Seller -- Shlomo Artzi-- 29/03/2019 -- Investigation needed 

Hi Ash, 

This is regarding the TDI : 20971955 , As per the notes the previous agent ( Carl Harricombe) escalated the case to the payment team for refund (Reason : 1st Seller did not fulfill) TDI : from 20117307 to 20971955. 

Now the buyer said he got an email that, the tix are available also there's notes on the account said advising the previous agent, Please review the case with your TL. 

Can you please review the case 

Kind Regards, 
Christian Sitele