Subject: Fwd: 20539184 - BROKER UK - Drake - 28/03/2019 - what can be done here
From: Ashwinee Latchayya <[email-masked]>
To: Keshav Khurana <[email-masked]>
Date: Sun, 24 Mar 2019 07:34:43 -0700 (MST)

Hi Keshav, 

This has been moved to sub & Agata from sub team is following this up. 

Do not escalate. 

Kind Regards, 
Ash 

From: "Keshav Khurana" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 23 March, 2019 16:52:12 
Subject: 20539184 - BROKER UK - Drake - 28/03/2019 - what can be done here 

Hi Ashwinee, 

With reference to TID: 18395902 

No query from buyer's side but there is a note from Sinead.Bartley that :- Assigned in thread and asked by Gary to call seller to advise order will be cancelled as they sent wrong tickets and contacted the bueyr directly: 
-called and seller was open about calling the buyer 
-seller advised they realised when printing label they'd listed incorrectly for wrong date and contacted bueyr using the phne number on the label 
-was very clear seller should not be doing this and always communicate through us 

-seller advised they have second order 20539184 and that both buyers accepted the alternate dates 
-flagged second order in thread to Gary, no contact yet from buyer 

Seller should be charged for this and can I escalate to payments for buyer? please assist how to proceed further. 

Thanks 
Keshav