Subject: 20404059 - Broker - JP - ISU World Figure Skating Championships 5 Day Pass - 20/03/2019 09:00 - refund query
From: Ashwinee Latchayya <[email-masked]>
To: Charanjit Singh <[email-masked]>
Cc: Khalid Asad <[email-masked]>
Date: Sun, 24 Mar 2019 01:53:23 -0700 (MST)

Hi Charanjit, 

The buyer is repeatedly emailing us chasing a refund. As the buyer is from US, please assign this to a night shift agent. 

Kind Regards, 
Ashwinee 

From: "Khalid Asad" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 24 March, 2019 14:10:48 
Subject: 20404059 - Broker - JP - ISU World Figure Skating Championships 5 Day Pass - 20/03/2019 09:00 - refund query 

Hi Ashwinee, 

With regards to the mentioned TID (20404059), buyer is repeatedly sending emails for refund which is not possible. As tickets were delivered to LDA because she did not provide travel address in time (as per previous adviser notes). Buyer needs to be called as this cannot be sorted out on email. 
Please assign an agent to call this buyer. 

Regards 

Khalid