Subject: 19289219 ; Broker MX ; Arctic Monkeys & Kings of Leon & Santana - Tecate Pal Norte 2019 - 2 Días; 22/03/2019 ; collection issue
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: sidje <[email-masked]>
Date: Fri, 22 Mar 2019 08:48:34 -0700 (MST)

Hi Breda, 

With reference to the above TID ; the buyer is chasing tickets. 

According to the case history ; the delivery plan changed to SMC and Jose Serrano left a note informing pick up instructions were sent to the buyer. We were unable to find this email however the buyer claims he has received the instructions and that the phone number provided is incorrect. 

Can SS team look into this please. The event is 4 hours away. 

Kind Regards, 
Ashwinee 

From: "sidje" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 22 March, 2019 21:02:09 
Subject: 19289219 ; Broker MX ; Arctic Monkeys & Kings of Leon & Santana - Tecate Pal Norte 2019 - 2 Días; 22/03/2019 14:00 ; collection issue 

Hi Ash, 

Buyer called stating the phone number provided to pick up the tix is not working and he is chasing. Actually the event has been changed to SMC and pick up instructions has been sent but I cannot see the email sent to buyer. 

Can you please contact the relevant department to provide correct number buyer? 

Regards, 
Sidje