Subject: Productivity Report
From: Ashwinee Latchayya <[email-masked]>
To: nilarka <[email-masked]>
Cc: Viraat <[email-masked]>
Date: Fri, 22 Mar 2019 04:17:20 -0700 (MST)

Hi Nilarka, 

Please find below your productivity report for the month of Feb. 

As a reminder, the targets are: 
CSS 30% 
FCR 60% 

We shall have a one-to-one later this evening to discuss ways on how to maintain and improve FCR & CSS score. 

Agent Name 	Productivity Average 	# Days logged 	# Email Floor 	Floor FCR 	Floor CSS 
NILARKA DAS 
	94% 	22 	1131 	47% 	
22% 

Kind Regards, 
Ash