Subject: Re: [OLS Comms] - CMA - Restriction on Use
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Date: Fri, 22 Mar 2019 03:33:44 -0700 (MST)

Hi Brian, 

The agents have been informed. 

Kind Regards, 
Ash 

From: "Brian Sexton" <[email-masked]> 
To: "Worchuirin" <[email-masked]>, "Rosette Modiri" <[email-masked]>, "Caleb Lundinga Lodi" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]>, "Kritika Mirchandani" <[email-masked]>, "Anurag Pradhan" <[email-masked]>, "Charanjit Singh" <[email-masked]>, "Mansi Chhabra" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Jana Garbe" <[email-masked]> 
Sent: Friday, 22 March, 2019 15:42:23 
Subject: FW: [OLS Comms] - CMA - Restriction on Use 

Hi everyone, 

Can you please announce this update to the floor and make sure everyone has read the comms, it’s very important  

Kind regards, 

Brian 

From: Jana Garbe 
Sent: Friday 22 March 2019 15:40 
To: Brian Sexton <[email-masked]>; Bridgette Kenny <[email-masked]> 
Subject: FW: [OLS Comms] - CMA - Restriction on Use 
Importance: High 

FYI – please inform your teams  

From: Jana Garbe 
Sent: 22 March 2019 09:47 
To: CSLeads < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Maiwenn Gouthe < [ mailto:[email-masked] | [email-masked] ] >; David Lee < [ mailto:[email-masked] | [email-masked] ] > 
Subject: [OLS Comms] - CMA - Restriction on Use 
Importance: High 

Hi all, 

All CF agents across all GEOs have just been assigned to a COMMS regarding a CMA case note that the agents may come across on some cases. In the COMMs we provide the agents with specific actions based on the query of the customer. 

This is a very important case note and it is vital that those cases are handled correctly and flagged to the right person. 

All agents were sent an email to advise that they have been assigned to a new course – however, please make sure all agents are also advised verbally of the importance of this case note and handling it correctly. Please ensure all agents confirm that they have read and understood the content at the bottom of the COMMs. 

Kind regards, 

Jana Garbe 

Training & Quality