Subject: Re: 20815572 - Ticket Network - NCAA Wrestling Championships - All Sessions - 21/03/2019 - Missing Ticket
From: Tempest JeanBaptiste <[email-masked]>
To: India Inbox <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>, Egglisten Samuel <[email-masked]>
Date: Thu, 21 Mar 2019 20:18:06 +0000

Hi Stephen,

We have received the buyers tickets in the mail today along with their shipment receipt. Please refund this buyer in full and an additional $26.61 for the shipping.

Thanks,
Tempest

Seller Support US, Viagogo Inc
E-Mail: [email-masked]
Phone: (415) -429-1056 ext:  4646
7 days a week 9am EST – 6pm EST

________________________________
From: Tempest JeanBaptiste
Sent: Monday, March 18, 2019 4:57 PM
To: India Inbox; CS.NewYork
Cc: Ashwinee Latchayya; Egglisten Samuel
Subject: Re: 20815572 - Ticket Network - NCAA Wrestling Championships - All Sessions - 21/03/2019 - Missing Ticket

Hi Stephen,

This is a confirmed EDM error, please offer the buyer a 50% discount to keep the tickets. If they do not wish to keep the tickets please refund the buyer and have the buyer ship the tickets back to the NY office as soon as possible.

Thanks,
Tempest

Seller Support US, Viagogo Inc
E-Mail: [email-masked]
Phone: (415) -429-1056 ext:  4646
7 days a week 9am EST – 6pm EST

________________________________
From: India Inbox
Sent: Monday, March 18, 2019 11:52 AM
To: CS.NewYork
Cc: Ashwinee Latchayya; Egglisten Samuel
Subject: Fw: 20815572 - Ticket Network - NCAA Wrestling Championships - All Sessions - 21/03/2019 - Missing Ticket

Hi

Can the broker be contacted to see if they can correctly fulfill here?

Thanks

Stephen

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From: Ashwinee Latchayya <[email-masked]>
Sent: Monday 18 March 2019 12:21
To: India Inbox
Cc: Egglisten Samuel
Subject: 20815572 - Ticket Network - NCAA Wrestling Championships - All Sessions - 21/03/2019 - Missing Ticket

Hi,

The buyer of the above TID has purchased tickets for all sessions and has received tickets for 4 sessions.

Maylee has previously flagged this to TL Bailey in order to contact TNet. Can we check if we have any update here please.

Kind Regards,
Ashwinee

________________________________
From: "Egglisten Samuel" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Sent: Monday, 18 March, 2019 16:48:10
Subject: 20815572 - Ticket Network -  NCAA Wrestling Championships - All Sessions -  21/03/2019 - Tickets not received for all sessions

Hi Ashwinee,

The buyer called asking for the missing tickets. The buyer is saying that he purchased tickets for all session but he got tickets for only 4 sessions. The case has already been escalated by Maylee Chan and Flagged to TL Bailey as seller is Broker US.

Please do contact the buyer and ask for the missing tickets.

Thank you for your consideration,

Kind Regards,
Egglisten