Subject: RE: CASE ID 15813987 --- ticket trader notification
From: Gary Byrne <[email-masked]>
To: Brian Sexton <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Cc: Christian <[email-masked]>, Breda Cremins <[email-masked]>
Date: Wed, 20 Mar 2019 16:35:16 +0000

Hi thanks for flagging

If seller has received this email on an account with less than 100 tix sold it is because it is a linked account, And if an individual has sold more than 100 tix on linked accounts they are still classed as a trader as per our policies a seller is not allowed multiple accounts.

Any questions please shout

Gary
From: Brian Sexton
Sent: 20 March 2019 16:27
To: Ashwinee Latchayya <[email-masked]>; Gary Byrne <[email-masked]>
Cc: Christian <[email-masked]>; Breda Cremins <[email-masked]>
Subject: RE: CASE ID 15813987 --- ticket trader notification

Hi @Gary Byrne<mailto:[email-masked]>,

https://tools.viagogo.prod/CommonUI/ViewWorkItemConversation?workItemId=15813987

This seller [email-masked]<mailto:[email-masked]> got an email from us advising;

"Our records indicate that you have sold more than 100 tickets to UK consumers and therefore have been classified as a ticket trader. In order for your tickets to be purchasable by UK buyers, please click here to provide the information."

But they have only sold 4 tickets from this account, would you be able to advise? Sorry if you are not the right person to flag this to.

Kind regards,
Brian

From: India Inbox
Sent: Wednesday 20 March 2019 19:53
To: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>; Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Christian <[email-masked]<mailto:[email-masked]>>
Subject: Re: CASE ID 15813987 --- ticket trader notification

@Brian Sexton<mailto:[email-masked]>

Hey Brian , this is another case where seller has reported they received a ticket trader email but didnt sell over 100 tickets? Caleb TID:16915163 had the same issue today. Should this be flagged to SS

Kind regards

Breda

________________________________
From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday 20 March 2019 13:29:30
To: India Inbox
Cc: Christian
Subject: CASE ID 15813987 --- ticket trader notification

Hi Breda,

The seller has contacted us through customermail after receiving an email from us where we've informed the seller that he sold more than 100 tickets to UK consumers and therefore have been classified as a ticket trader.

The seller claims not having sold over 100 tickets and wants us to provide evidence of this.

Can this be looked into please.

Kind Regards,
Ashwinee

________________________________
From: "Christian" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 20 March, 2019 18:44:50
Subject: case ID 15813987 --- ticket trader notification

Hi Ash,

This is regarding the case ID 15813987; The stated that, he received message from us indicating  that he have sold more than 100 tickets to UK consumers and therefore he's classified as a ticket trader.

Now the seller inquiring about the ticket trader confirmation nor tickets sold also mentioned he do not want the order IDs  19419603 and  19419729 to be impacted by this error.

Can you please investigate

Kind Regards.