Subject: FW: [Wiki Update] - Outbound Calls
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Jana Garbe <[email-masked]>
Date: Wed, 20 Mar 2019 12:09:25 +0000

Hi all,

We have made a slight update to the Wiki to clarify that the agent must call if there are three or more contacts on the case, regardless of whether the banner is visible or not.

The information can be found by searching for the Wiki keyword "Outbound Calls".

Kind regards,

Jana Garbe
Training & Quality
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