Subject: {20883378, Fan Seller, Drake, 01/04/2019 19:00, Payment issue}
From: Ekta VGG <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 20 Mar 2019 01:36:23 -0700 (MST)

Hi Ashwinee, 

In regards to above TID, Buyer turned seller called up chasing the payment as previous agent Amy told her that she is escalating this to Payment team and she will get paid sooner. However,I advised seller that as per viagogo T&Cs, sellers can expect the payment 8 business days after the event, She was highly dissatisfied with this and wants to escalate this matter as she was given incorrect information by us. 

I myself checked purchase order with TID- 20092992 and found original seller has not shipped tickets yet and there is no tracking number, Even under "Transaction Payment Diagnostics" 
, there is no date of payment mentioned yet. 

So can this be checked, Why It was escalated to Payment team? 

KInd Regards, 
Ekta