Subject: Fwd: 18307059 - Ticket Network - Pink - 17/03/2019 - eTickets not received.
From: Ashwinee Latchayya <[email-masked]>
To: Egglisten Samuel <[email-masked]>
Date: Wed, 20 Mar 2019 00:56:21 -0700 (MST)

Hi Sam, 

Please escalate to refund the buyer and seller to be paid & not charged. 

Kind Regards, 
Ash 

From: "Lincoln Ferreira" <[email-masked]> 
To: "India Inbox" <[email-masked]>, "CS.NewYork" <[email-masked]> 
Cc: "Egglisten Samuel" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 20 March, 2019 00:12:18 
Subject: Re: 18307059 - Ticket Network - Pink - 17/03/2019 - eTickets not received. 

Hi Breda, 

Buyer can be refunded but the seller is to be paid as they sent the tickets to our TNET inbox early in the morning. 

Kind regards, 

Lincoln Ferreira 
CS.NY Seller Support US-CA 
[email-masked] 
(415) 429-1056 Ext. 4646 

From: India Inbox 
Sent: Tuesday, March 19, 2019 4:43:48 AM 
To: CS.NewYork 
Cc: Egglisten Samuel; Ashwinee Latchayya 
Subject: Re: 18307059 - Ticket Network - Pink - 17/03/2019 - eTickets not received. 

[ mailto:[email-masked] | @CS.NewYork ] 

Seller has uploaded incorrect tickets, please look into this? 

Kind regards 

Breda 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Tuesday 19 March 2019 08:27:11 
To: India Inbox 
Cc: Egglisten Samuel 
Subject: 18307059 - Ticket Network - Pink - 17/03/2019 - eTickets not received. 
Hi, 

With reference to the above TID ; the buyer is chasing a refund for not receiving the tickets in time for the event. 

The event was on 17/03 and tickets were uploaded on 18/03. The seller might have sent the tickets to our TNet inbox before the event time. 

Can CSNY look into this. 

Kind Regards, 
Ashwinee 

From: "Egglisten Samuel" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 19 March, 2019 12:03:04 
Subject: 18307059 - Ticket Network - Pink - 17/03/2019 - eTickets not received. 

Hi Ashwinee, 

The buyer is disputing about the tickets that she purchased an year ago and haven't received those tickets on time to go to the event. The event was on 17/03/2019 at 19:30 but the tickets were uploaded online by the seller at 18/03/2019 01:54. The buyer is asking for a full refund. Seller has already been paid. 

Please find the above attachment. 

Buyer is eligible for refund. Please do take considerable action so that the buyer could get there money back. 

Thank you for your consideration, 

Kind Regards, 
Egglisten