Subject: Productivity Report
From: Ashwinee Latchayya <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Cc: Viraat <[email-masked]>
Date: Tue, 19 Mar 2019 10:05:47 -0700 (MST)

Hi Daniele, 

Please find below your productivity report for the month of Feb. 

As a reminder, the targets are: 
CSS 30% 
FCR 60% 

Agent Name 	Total Score 	Productivity Score 	Attendance Score 	Quality Score 	Productivity Average 	Productivity + PS average 	Attendance Average 	Quality Average 	% Declared Productive Time 	Start Time 	End Time 	# Days logged 	Approx Real On site Hrs 	Meeting Training Hrs 	# Email Floor 	# Wrap up 	# Follow up 	# Calls Inbound 	# Calls Outbound 	Floor FCR 	Floor CSS 
DANIELE.CASTIGLIONI 	2 	0 	1 	1 	80% 	80% 	129% 	41% 	80% 	04/02/2019 05:52 	28/02/2019 17:00 	20 	214.94 	46.31 	843 	529 	443 	0 	6 	43% 	39% 

Kind Regards, 
Ash