Subject: Fwd: 20815572 - Ticket Network - NCAA Wrestling Championships - All Sessions - 21/03/2019 - Missing Ticket
From: Ashwinee Latchayya <[email-masked]>
To: Charanjit Singh <[email-masked]>
Cc: Egglisten Samuel <[email-masked]>
Date: Tue, 19 Mar 2019 07:04:58 -0700 (MST)

Hi Charanjit, 

As this is an urgent one, can we get a night shift agent to call the buyer and offer 50% to keep the tickets. EDM Error. 

If they do not wish to keep the tickets please refund the buyer and have the buyer ship the tickets back to the NY office as soon as possible. 

Kind Regards, 
Ash 

From: "Egglisten Samuel" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 19 March, 2019 19:29:02 
Subject: Fwd: 20815572 - Ticket Network - NCAA Wrestling Championships - All Sessions - 21/03/2019 - Missing Ticket 

Hi Ashwinee, 

Unable to call the buyer and offer a 50% discount to keep the tickets. The buyer is in USA. Please re-assign this case to another agent who works in the US time zone. 

Kind Regards, 
Egglisten 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Egglisten Samuel" <[email-masked]> 
Sent: Tuesday, 19 March, 2019 17:04:49 
Subject: Fwd: 20815572 - Ticket Network - NCAA Wrestling Championships - All Sessions - 21/03/2019 - Missing Ticket 

Hi Samuel, 

Please see below & take action. 

Kind Regards, 
Ash 

From: "Tempest JeanBaptiste" <[email-masked]> 
To: "India Inbox" <[email-masked]>, "CS.NewYork" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Egglisten Samuel" <[email-masked]> 
Sent: Tuesday, 19 March, 2019 02:27:33 
Subject: Re: 20815572 - Ticket Network - NCAA Wrestling Championships - All Sessions - 21/03/2019 - Missing Ticket 

Hi Stephen, 

This is a confirmed EDM error, please offer the buyer a 50% discount to keep the tickets. If they do not wish to keep the tickets please refund the buyer and have the buyer ship the tickets back to the NY office as soon as possible. 

Thanks, 
Tempest 

Seller Support US, Viagogo Inc 
E-Mail: [email-masked] 
Phone: (415) -429-1056 ext: 4646 
7 days a week 9am EST – 6pm EST 

From: India Inbox 
Sent: Monday, March 18, 2019 11:52 AM 
To: CS.NewYork 
Cc: Ashwinee Latchayya; Egglisten Samuel 
Subject: Fw: 20815572 - Ticket Network - NCAA Wrestling Championships - All Sessions - 21/03/2019 - Missing Ticket 

Hi 

Can the broker be contacted to see if they can correctly fulfill here? 

Thanks 

Stephen 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Monday 18 March 2019 12:21 
To: India Inbox 
Cc: Egglisten Samuel 
Subject: 20815572 - Ticket Network - NCAA Wrestling Championships - All Sessions - 21/03/2019 - Missing Ticket 
Hi, 

The buyer of the above TID has purchased tickets for all sessions and has received tickets for 4 sessions. 

Maylee has previously flagged this to TL Bailey in order to contact TNet. Can we check if we have any update here please. 

Kind Regards, 
Ashwinee 

From: "Egglisten Samuel" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 18 March, 2019 16:48:10 
Subject: 20815572 - Ticket Network - NCAA Wrestling Championships - All Sessions - 21/03/2019 - Tickets not received for all sessions 

Hi Ashwinee, 

The buyer called asking for the missing tickets. The buyer is saying that he purchased tickets for all session but he got tickets for only 4 sessions. The case has already been escalated by Maylee Chan and Flagged to TL Bailey as seller is Broker US. 

Please do contact the buyer and ask for the missing tickets. 

Thank you for your consideration, 

Kind Regards, 
Egglisten