Subject: Fwd: {20708349, Fan Seller, BTS, 19/05/2019 19:30, Re-assign}
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Ekta VGG <[email-masked]>
Date: Tue, 19 Mar 2019 07:03:29 -0700 (MST)

Hi Anurag, 

The buyer is eligible for a refund and claims the tickets were transferred but hasn't got access to the email address and hence he didn't accept the transfer. 

After checking with Breda, she suggested we call the fan seller to double check whether the buyer has accepted the transfer or not. 

If the buyer didn't accept the transfer, we can go ahead refund the buyer. Can this be assigned to a night shift agent to call the seller please. 

Kind Regards, 
Ash 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 19 March, 2019 19:25:22 
Subject: {20708349, Fan Seller, BTS, 19/05/2019 19:30, Re-assign} 

Hi Ashwinee, 

In regards to above TID, Buyer called up asking to cancel the order as she did not receive the tickets yet and she no longer have access to this account, So can we call seller to confirm whether buyer has claimed the tickets from Ticket Master account. 

After getting response from seller, we will take further action, whether buyer will be refunded as per USA cancellation policy or not. 

Kind Regards, 
Ekta