Subject: Re: 20815754
From: Ashwinee Latchayya <[email-masked]>
To: nilarka <[email-masked]>
Date: Tue, 19 Mar 2019 04:13:32 -0700 (MST)

READ BELOW CAREFULLY 

C - Buyer emailed claiming to be ragged 

I - checked case history ; TS: 2 day(s), 21 hours ago ; DP: e-ticket ; Buyer claims RAG on 18/03 - buyer stated 'the tickets were fraudulent and had to buy again two official ones.' 
Previous agent received a red flag for not escalating when the buyer claims he purchased new tickets. 

A - THIS HAS BEEN FLAGGED TO BREDA FOR FURTHER ADVICE 

N - Following up for a resolution of whether proof should be requested or directly escalated to payments team 

From: "nilarka" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 19 March, 2019 16:36:53 
Subject: 20815754