Subject: Fwd: 20692384 - BROKER CZ - Borussia Dortmund vs Tottenham Hotspur - Round of 16 - Champions League 2018-19 - 05/03/2019 - buyer was RAG
From: Ashwinee Latchayya <[email-masked]>
To: Keshav Khurana <[email-masked]>
Date: Sat, 16 Mar 2019 08:50:54 -0700 (MST)

Hi Keshav, 

This has been escalated to payments by another agent. 

Kind Regards, 
Ash 

From: "Keshav Khurana" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 14 March, 2019 22:23:44 
Subject: 20692384 - BROKER CZ - Borussia Dortmund vs Tottenham Hotspur - Round of 16 - Champions League 2018-19 - 05/03/2019 - buyer was RAG 

Hi Ashwinee, 

With reference to TID: 20692384 

Buyer emailed and stating RAG due to invalid tickets. We can see that this case is Substituted from 20447072 to 20692384 and in this TID 20447072 we have sent buyer a download link but we did not inform buyer that this tickets are invalid. In this TID 20692384 we have sent buyer download link but did not tell that older e-Tickets are invalid. we have sent this download link email on 3/03/2019 but he did not read this email. He came back to us stating RAG. 

Thanks 
Keshav