Subject: Fwd: French Language Test - Laurent Ngoy Ilunga
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Sat, 16 Mar 2019 00:56:23 -0700 (MST)

Ashwinee, 
Find Laurent's written test for your perusal. 

Thanks & Regard, 

Ashfaque 
Human Resources 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Laurent Ngoy Ilunga" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Wednesday, 20 February, 2019 14:06:42 
Subject: French Language Test - Laurent Ngoy Ilunga 

		Foreign Language Screening Test 	Name 	Laurent Ngoy Ilunga 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Fist of all, I will acknowledge the customer's frustration as his order was delayed. I will verify the buyer's address on my system without telling him that the address was incorrect, then I will explain the buyer that due to high demand the order was a little bit delay but I will definitely assist in the delivery. I will ask the buyer to confirm the correct address in order to arrange to speed delivery and i will offer a voucher of 20% off for any future order in our restaurant. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Laurent from democratic republic of Congo. I am french native fluent in English, I am 27 years old. I have completed my degree in Bschnt at Mahatma Gandhi university, new Delhi branch, in 2016. I have total experience of 1 year in client service as a customer service agent at tech Vedic put in new Delhi. I am looking for an exciting and more challenging position within a company that promotes professional development, excellence and vision. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Conceptuellement, la principale différence entre offrir un " bon" service à la clientèle et offrir un "excellent" service à la clientèle, ce que dans le " bon service à la clientèle" vous n'assurez probablement à peine la satisfaction de vos clients; alors que dans un " excellent service à la clientèle", vous ne les gardez pas seulement satisfaits-vous les gardez aussi fidèle à votre service. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Je me vois comme le meilleur candidat pour le poste d'agent du service à la clientèle, premièrement parceque j'ai de l'expérience dans ce domaine. En plus je détiens des habilités requises dans le service client à savoir : l'attitude positive, la communication claire, l'empathie, la patience et la créativité. Je suis capable de travailler dans un environnement où il y a de la pression et discuter avec des clients frustrés. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	j'ai eu à voyager en inde, précisément a new Delhi qui est la capitale. et comme partout dans le monde chaque pays ou peuples a une culture. et j'ai remarqué que le gout de la nourriture été different, leur music, leurs habillements et même leur façon de s'exprimer et en dernier j'ai remarqué que l'Inde reçoit vraiment beaucoup des touristes des différents coins du monde.