Subject: Fwd: (Re-assigning case: 20828988)
From: Ashwinee Latchayya <[email-masked]>
To: Karanjeet Singh <[email-masked]>
Cc: Harpriya Walia <[email-masked]>, Kritika Mirchandani <[email-masked]>
Date: Thu, 14 Mar 2019 10:03:11 -0700 (MST)

Hi Karan, 
Can you take ownership of this case please. 

Kind Regards, 
Ash 

From: "Kritika Mirchandani" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Cc: "Harpriya Walia" <[email-masked]> 
Sent: Thursday, 14 March, 2019 21:04:58 
Subject: (Re-assigning case: 20828988) 

Hi Ash, 

Please re-assign this case to any DE Speaker. 

Kind Regards 
Kritika Mirchandani 

From: "harpriyawalia" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Thursday, 14 March, 2019 19:41:43 
Subject: 20828988; Fan Seller; Herbert Grönemeyer; 19/03/2019 20:00; buyer wants the voucher money 

Hi Kritika, 

With reference to this TID, original seller did not fulfil; we subbed the tix and offered a voucher- the buyer does not want the voucher code, but wants the voucher money to be credited to her account; I informed her that it's not possible, but she is adamant to get the voucher money credited. 

Can you please assign this to a DE calling agent who can explain this to her on the call? 

Regards, 
Harpriya