Subject: FRENCH BUYERS REPORTING RAGS - FC Barcelona vs Lyon - Round of 16 - Champions League 2018-19 - 13/03/19
From: Ashwinee Latchayya <[email-masked]>
To: Keshav Khurana <[email-masked]>, Sidje Anne Ginette Ehua <[email-masked]>, Gillbrinne Zola Moke <[email-masked]>, Christian <[email-masked]>, David Mboyo <[email-masked]>, Ekta VGG <[email-masked]>, Daniele Castiglioni <[email-masked]>, Thoms Mavula <[email-masked]>, Becho Davy Jaures <[email-masked]>, nilarka <[email-masked]>, Tanu Tomar <[email-masked]>, Mujinga Kayitula Solange <[email-masked]>, Samuele Merloni <[email-masked]>, tommaso nisi <
Cc: Viraat <[email-masked]>
Date: Thu, 14 Mar 2019 09:57:59 -0700 (MST)

Hi Team, 

Please investigate the case thoroughly before taking any action for cases of above event where French Buyer are claiming RAG. 

Any French national claiming to have been ragged because they bought tickets for the home section will not be refunded. 

It was advised at the time of purchase that in case that buyer has a FR nationality, they must purchase tickets in an away area, otherwise won't be entitled to refund. 

If a French buyer purchased tickets in the ES sections and they were refused. They are not entitled to a refund. Please do not escalate for the buyer to be refunded. 

Kind Regards, 
Ashwinee