Subject: 18982309 - Broker: DE - Stefan Das Eich Eichner Spielt Reinhard Mey - 14/02/2019 - EDM Issue
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Keshav Khurana <[email-masked]>
Date: Thu, 14 Mar 2019 06:10:18 -0700 (MST)

Hi, 

With reference to the above TID ; the buyer claims that the above event didn't take place and is chasing a refund. 

Diana Ilisiu has flaghed this case to her TL to check with EDM about 1 week ago. 

Can we check if there's any update please. 

Kind Regards, 
Ashwinee 

From: "Keshav Khurana" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 13 March, 2019 19:54:01 
Subject: 18982309 - BROKER DE - Stefan Das Eich Eichner Spielt Reinhard Mey - 14/02/2019 - please get information from diana.ilisiu agent 

Hi Ashwinee, 

With reference to TID: 18982309 

Buyer emailed and stating that event was not took place, provided us proof but proof is not correct and wants a full refund. I have checked case history and found that this agent diana has already flagged to his TL to forward this case to EDM to found about this event, checked in internet but could not find anything about this event. please ask this agent if he get some updatefor this case. 

Thanks 
Keshav