Subject: Fwd: Minutes from Team India - 13/03/2019
From: Ashwinee Latchayya <[email-masked]>
To: Mansi Chhabra <[email-masked]>
Date: Wed, 13 Mar 2019 23:10:01 -0700 (MST)

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Cc: "Viraat" <[email-masked]> 
Sent: Wednesday, 13 March, 2019 20:08:16 
Subject: Minutes from Team India - 13/03/2019 

Hello, 

Please find below the minutes of today 's meeting. 

Present from Limerick: Manuela, Maiwen, Valentina, & Brian 
Present from India: Kritika, Mike, Sankarshan, Rosette, Mansi & Ashwinee 

The meeting started off with an introduction. 
Manuela introduced herself followed by Team India. 

Red Flag 
The key topic of the meeting was 'Red Flag'. 

We've been given an overview of the criteria for Red Flags. Team India will be sent a detailed explanation which will need to be shared with the floor. 

Maiwen went through the 7 criterias below: 
Security 
Soft Skill 
Guarantee Claim 
Ownership 
Exiting a Case 
Resolution 
Call Required 

Customer Experience Improvement Meeting 
Manuela has put in place a weekly meeting where one TL from Team India will have to attend. 
This weekly meeting will consist of TL from different location whereby feedback and customer experience will be shared. 
The goal of this is to improve customer satisfaction. 

Kind Regards, 
Ashwinee