Subject: Re: 19069895 -Fan Seller - Luke Mockridge: Welcome to Luckyland - 16/03/2019 20:00 - Buyer - When will I receive my tickets?
From: Ashwinee Latchayya <[email-masked]>
To: Tanu Tomar <[email-masked]>
Date: Wed, 13 Mar 2019 09:04:06 -0700 (MST)

Hi Tanu, 

The agent made a mistake and wrote UPS. 

This is an active redirection - if you check the case history from the first seller , you will find out that those were sent by DHL. 

No need to flag to the other agent here. You can inform the buyer the tickets were delivered according to DHL. 

Kind Regards, 
Ash 

From: "Tanu Tomar" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 13 March, 2019 12:07:33 
Subject: 19069895 -Fan Seller - Luke Mockridge: Welcome to Luckyland - 16/03/2019 20:00 - Buyer - When will I receive my tickets? 

Hi, 

With reference to TID: 19069895, Buyer chasing tickets 

Agent tangeni.tjirare called buyer as he want to change the address. 

This agent informed buyer that "Tickets were attempted to be delivered but where sent back and now UPS will attempt a second delivery. that can change the address is the seller before the UPS status changes to in transit." But there is no delivery by UPS, tickets were delivered by DHL 

Can you please check with this agent or assign this case. 

Regards 
Tanu Tomar