Subject: 20390807, Broker US, LP - Laura Pergolizzi , 10/03/2019 20:00, Duplicate tickets issue
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Ekta VGG <[email-masked]>
Date: Wed, 13 Mar 2019 03:10:58 -0700 (MST)

Hi Breda, 

This was flagged on the google sheet and you've requested us to email you so that this can be forwarded to CSNY. 

The buyer claims there was an issue with the tickets at the venue. 

The buyer's tickets were scanned but those didn't work however she was allowed to get in and someone else was seated on the same seats. The buyer attended the event but with standing places and wasn't provided with any proof as they were allowed in. So basically those won't be considered RAG. 

The buyer isn't claiming for a refund here. However, if possible could we offer a voucher to the buyer. 

Kind Regards, 
Ashwinee 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Ekta VGG" <[email-masked]> 
Sent: Tuesday, 12 March, 2019 11:41:35 
Subject: Fwd: {20390807, Broker US, LP - Laura Pergolizzi , 10/03/2019 20:00, Duplicate tickets issue} 

Hi Ekta, 

This has been flagged. 

Kind Regards, 
Ash 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 11 March, 2019 15:09:04 
Subject: {20390807, Broker US, LP - Laura Pergolizzi , 10/03/2019 20:00, Duplicate tickets issue} 

Hi Ashwinee, 

In regards to above TID, Can to contact SS team where buyer called up informing venue tried to scan the tickets and It did not work, But still they allow them to get in, after entering the venue, they saw someone else was sitting on the same seats, then venue provided them Standing seats, they told these are duplicated seats, It means seller has sold them to other people as well. I asked her proof for the same but she was unable to provide the proof, She wants seller not to be paid as duplicate tickets were sold to them. 

Could you please suggest what action to be taken in this matter. 

Kind regards, 
Ekta