Subject: Fwd: [REMINDER] - GDPR Security Access Requests
From: Harpriya Walia <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 13 Mar 2019 00:47:36 -0700 (MST)

From: "Brian Sexton" <[email-masked]> 
To: [email-masked] 
Cc: "Michelle Gubbins" <[email-masked]>, "Viraat" <[email-masked]> 
Sent: Friday, 4 January, 2019 15:55:50 
Subject: FW: [REMINDER] - GDPR Security Access Requests 

	

REMINDER 

DATE 	

January 4th 

TOPIC 	

GDPR Security Access Requests 

DETAILS 	

In line with GDPR regulations, a customer can request a full record of all data that we have about them including their login details, name, address and also any case notes and call recordings that we may hold on their account. 

Please make sure that you are leaving clear and concise case notes after every call and email case you work on- you should never write anything in your case notes that you would not be comfortable reading out to the customer themselves or include the full name of any of your colleagues in your case notes . 

Remember, the customer could be reading your case notes or listening back to your call so you must be professional at all times. 

If a customer is asking for a security access request (SAR) such as their calls, case notes or data, please direct the customer to the privacy policy page on our website. 

[ http://www.viagogo.com/secure/help/privacy | www.viagogo.com/secure/help/privacy ] 

If you have any questions please make sure you speak with your TL!