Subject: Quality Audit - TID: 20564845
From: Ashwinee Latchayya <[email-masked]>
To: Ritesh Sinha <[email-masked]>
Date: Tue, 12 Mar 2019 02:31:47 -0700 (MST)

Hi Ritesh, 

As you're still assigned to me on scorebuddy, I'd like to share feedback with you here regarding the above TID. 

According to the New Rag Process ; if the buyer claims to have been Rag on the phone, we need to ask if they have proof. 

If the buyer says yes - we can escalate. We only need to know whether they have proof or not but we don't really need to see the proof. 

Note, event if they say 'no' - that would also be escalated. 

Any doubts, you can check OLS or approach me or your POC. 

Kind Regards, 
Ash